Customer Help
Our Customer Happiness Team is always here to assist.
Orders and Shipping
How long does it take for me to receive my order?
Usually, it would take around 2 – 4 days to reach Peninsular Malaysia and 5 – 7 days for Sabah Sarawak.
We use J&T or Poslaju as our courier partner
How do I track the status of my order?
We will send you a tracking number via e-mail once we have shipped out your order.
Can I cancel an order after I have placed it?
If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfillment partner. This system allows a very fast delivery service to our customers. However if you require your ordered to be changed or cancelled please send us an email immediately with the subject line CANCEL or CHANGE and we will do our very best to complete your request.
Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Returns and Exchanges
We offer a 30-day free returns policy. The product being returned must be in an acceptable condition (no stains/damage). Please ensure to keep it in a like new condition while trialing it. Please keep the original packaging it came in if you consider the possibility of sending the item back to us, as it needs to be returned in its original packaging. If upon inspection your return item is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you want to return something, please let us know by sending us an email at [email protected]
One of our customer representatives will reach out to you as soon as possible; usually within the same day. To expedite the process, please include the following information in your initial email:
– Order number and name used to place the order
– Product you are looking to return
– Reason why you are considering returning the item
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system, however this information will enable us to start your returns process immediately.
For more info, please visit here.
Billing and Payments
You can choose your preferred bank during checkout. Currently we offer Stripe as the method of payment and we will be adding credit card soon as well! Cash on delivery is not accepted unfortunately.
Do you offer any installment plans?
We don’t for the time being but definitely something that we will be working on in the future.
Order and Shipping
How long does it take for me to receive my order?
We ship out from our Perak warehouse and usually, it would take around 2 – 4 days to reach Peninsular Malaysia and 5 – 7 days for Sabah Sarawak.
We use J&T or Poslaju as our courier partner
How do I track the status of my order?
We will send you a tracking number via e-mail once we have shipped out your order.
Can I cancel an order after I have placed it?
If you went through our entire checkout process and confirmed an order we may be unable to cancel it. This is due to our system immediately sending your order through to our fulfillment partner. This system allows a very fast delivery service to our customers. However if you require your ordered to be changed or cancelled please send us an email immediately with the subject line CANCEL or CHANGE and we will do our very best to complete your request.
Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
Returns and Exchanges
We offer a 30-day free returns policy. The product being returned must be in an acceptable condition (no stains/damage). Please ensure to keep it in a like new condition while trialing it. Please keep the original packaging it came in if you consider the possibility of sending the item back to us, as it needs to be returned in its original packaging. If upon inspection your return item is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you want to return something, please let us know by sending us an email at [email protected]
One of our customer representatives will reach out to you as soon as possible; usually within the same day. To expedite the process, please include the following information in your initial email:
– Order number and name used to place the order
– Product you are looking to return
– Reason why you are considering returning the item
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system, however this information will enable us to start your returns process immediately.
We will send you a return shipping label for free, that
Billing and Payments
You can choose your preferred method during checkout. We offer payment via Mastercard, Visa, FPX and even E-Wallet as well. Cash on delivery is not accepted unfortunately.
Do you offer any installment plans?
We don’t for the time being but definitely something that we will be working on in the future.